Welcome to Jhayla's Online Portfolio
Experienced in IT Service Management
Welcome
Hi, I'm Jhelay and welcome to my online portfolio website. I am based from the Philippines as an IT Analyst and an entry-level Virtual Assistant. I’m looking for an opportunity to gain more experience in the Virtual Assistant industry, preferably one that involves a lot of client work and administrative tasks. Let's start working together!.
About Me.
As an experienced professional in the IT Service Management industry, I provide services focused on technical support through remote and phone calls, to achieve effective troubleshooting, efficient resolution of issues, and maximum customer satisfaction. I am passionate about using my skills and knowledge to help businesses succeed. This portfolio showcases my experience and skills in various IT areas. Contact me to learn more about how I can help your business.
Education
2008-2012
Bachelor of Science in Computer Studies, Major in Information Technology
Pamantasan ng Lungsod ng Maynila
My education background was about understanding the evolution of technologies and how it works. With the degree in Information Technology, I am knowledgeable in softwares, hardwares, peripherals, servers, storage, programming, network and troubleshooting.
Services
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Technical Support
Responsible in assisting clients with technical issues or questions relating to computer hardware or software devices. . Strong support professional skilled in Analytical Skills, Service-Level Agreements (SLA), IT Service Management, Remote Desktop, Networks and Servers.
Administrative Tasks
Providing support to our clients by assisting in daily office needs and managing general administrative activities. These tasks includes; Handling administrative requests and queries, organizing and scheduling appointments and preparing reports and maintaining appropriate filing systems.
File and Email Management
Handling and organizing email messages and file storage. This include tasks such as sorting and labeling messages, responding to queries, creating folders to store messages, deleting unwanted messages. organizing important documents, creating, saving, and retrieving digital files in a collaborative space.
Tools I've Used
